Case study:
Claims Management
CASE STUDY OVERVIEW
Introduction and Key Issues
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Company A is a NW SME demolition contractor trading for over 23 years – direct to clients and as sub contractor to T1 Contractors.
Having been awarded a contract for a Banking Client via a Main contractor – Company A found themselves being under paid and in conflict.
Recovery of funds due against WIP and route to determination, and actions to avoid it occurring again – IDP innovation challenge intervention
Summarising the Outcomes
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Recovery of cash against WIP sum in intervention period of over £360,000 • Transferable / replicatable process to inform communication approach and future management strategy of T1 interface • Methodology and actions to reduce risk of future repetition of this scenario – potential client assessment checks and validation, prior to accepting awards and opportunities. • Upskilling of key team members • beneficial use of 3rd party networks.
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Problem
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Through good intentions and a hunger for business, Company A found themselves in a complex project within their technical capabilities and experience, … but outside their commercial skills and experience of dealing with a confrontational exploitative main contractor. The situation could have been avoided by a more robust opportunity suitability protocol and process. (IDP consultancy intervention outcome.
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For the intervention and outputs read the full case study (click here).
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Excerpt from the case study showing the summary and conclusion.
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